1. After receiving the product, if you find that the product has quality problems (such as damage, incompleteness, functional abnormalities, etc.), wrong delivery or the product is seriously inconsistent with the Store's description, you can contact us to apply for return or exchange within 7 working days after receiving the product. We will handle the return or exchange procedures for you according to the actual situation, and the round-trip shipping fee shall be borne by us.
2. To apply for return or exchange due to personal reasons (such as dislike, inappropriate size, etc.), the following conditions must be met: the product is unopened, unused, intact, and all accessories are complete (such as packaging, instructions, etc.). The return or exchange application must be submitted within 3 working days after receiving the product. The round-trip shipping fee shall be borne by you, and the corresponding handling fee of the product shall be deducted (the specific ratio shall be subject to the Store's regulations).
3. Some special products (such as customized products, personal products, food, etc.) do not support return or exchange, which shall be subject to the marking on the product detail page. Such products shall not be returned once sold.
4. When returning or exchanging goods, you need to properly package the products to avoid secondary damage during transportation; if the product is damaged due to improper packaging, we have the right to refuse the return or exchange application.
5. Due to force majeure (such as earthquake, flood, typhoon, war, policy adjustment, etc.) leading to failure to perform the order, delayed delivery, product damage, etc., we shall not bear any liability for breach of contract, will notify you in a timely manner, and handle the refund or delayed delivery procedures for you according to the actual situation.
6. Due to order abnormalities, payment failures and other situations caused by Shopify platform system failures, network problems, third-party service interruptions and other reasons not caused by us, we will try our best to assist you in solving them, but will not bear direct liability for compensation.
7. You confirm that the product pictures and descriptions in the Store are for reference only, and the actual product shall be subject to the received physical object. Minor color difference and detail difference caused by shooting light, display difference, etc. are not quality problems, and we shall not bear the responsibility for return or exchange.